Refunds and exchanges

Refunds

Advanced Performance Parts has a 7-day refund policy.

Refunds are strictly subject to the following requirements:

  • Contact with Advanced Performance Parts has been made within 7 days of receiving the items requesting a refund and;
  • The items for refund are returned to Advanced Performance Parts in original packaging and;
  • The items for refund are returned to Advanced Performance Parts unused (including not removed from the original packaging) or;
  • The goods have been identified as faulty (not due to shipping carrier damage) before the customer has used it.
In the case of a refund where it is customer change of mind, the customer is responsible for the return shipping and any associated costs to Advanced Performance Parts. 
 
If the refund is for the purposes of faulty goods, Advanced Performance Parts will arrange collection from the customer’s original order delivery address.
 
Approved refunds will be processed within 14 days.

Exchanges

Advanced Performance Parts has a 7-day exchange policy.

Exchanges are strictly subject to the following requirements:

  • Contact with Advanced Performance Parts has been made within 7 days of receiving the items requesting an exchange and;
  • The items for exchange are returned to Advanced Performance Parts unused or;
  • The goods have been identified as faulty (not due to shipping carrier damage) before the customer has used it.

Please note: Where an exchange has been requested and the item has been removed from original packaging, if the item is not re-sellable in this state, Advanced Performance Parts is unable to accept an exchange in this case.

In the case of an exchange where it is customer change of mind or wrong item ordered etc., the customer is responsible for the return shipping and any associated costs to Advanced Performance Parts. 
 
If the exchange is for the purposes of faulty goods, Advanced Performance Parts will arrange collection from the customer’s original order delivery address and dispatch the replacement items.
 
If the exchange is for the purposes of carrier damaged goods, Advanced Performance Parts will have to receive a successful claim from the carrier before being able to replace any damaged items.